These Terms & Conditions (“Terms”) govern your purchase from Ardra Labs (“we,” “us,” or “our”). By placing an order through our website, you agree to these Terms.
1. Company Information
Ardra Labs LLC
Washington, DC, USA
Email: support@ardralabs.com
2. Product & Preorder Disclosure
All watches sold on ardralabs.com are preorder items.
The Delta Type is manufactured in limited quantities and assembled after orders are placed. Payment is collected immediately at the time of purchase to begin the manufacturing and production process. Orders are manufactured specifically based on preorder quantities.
By placing an order, you acknowledge and agree that:
Your order is a preorder
Funds are captured immediately
Delivery will occur at a later date, as outlined below
3. Estimated Delivery Timeline
Orders of The Delta Type are estimated to be shipped in August 2026, subject to change.
Delivery timelines are estimates and may be affected by factors including, but not limited to:
Manufacturing schedules
Component availability
Quality control processes
International shipping and customs clearance
We will communicate material updates to your order via email.
4. Pricing, Currency, Shipping & Duties
All prices are listed in USD.
Unless otherwise stated:
Shipping costs are included in the purchase price
Import duties and taxes are included (Delivered Duty Paid – DDP), where available
Customers will not be required to pay additional fees upon delivery
5. Cancellation Policy (7-Day Window)
You may cancel your order within seven (7) calendar days of the order confirmation date for a full refund.
To request a cancellation, contact us at support@ardralabs.com within this window.
After the 7-day cancellation period:
Orders become non-cancellable due to production commitments
Refunds will not be offered except as required by law or as outlined below
6. Refund Policy
Approved refunds are processed:
To the original payment method
Within five (5) business days of approval
In the event of significant delivery delays beyond a reasonable timeframe, we will work with customers on a case-by-case basis to resolve the issue appropriately.
7. Chargebacks & Dispute Resolution
If you experience any issues with your order, please contact us before initiating a chargeback with your payment provider.
We are committed to resolving concerns directly and fairly. Initiating a chargeback without first contacting us may delay resolution.
8. Warranty & Repairs
Ardra Labs watches are covered by a limited warranty against manufacturing defects for twenty-four (24) months from the date of delivery.
The warranty does not cover:
Normal wear and tear
Damage caused by misuse, accidents, or unauthorized repairs
Warranty service requests should be directed to support@ardralabs.com.
9. Limitation of Liability
To the maximum extent permitted by law, Ardra Labs shall not be liable for indirect, incidental, or consequential damages.
Our total liability shall not exceed the purchase price paid for the product.
10. Governing Law
These Terms are governed by the laws of the District of Columbia, United States, without regard to conflict-of-law principles.
11. Changes to These Terms
We reserve the right to update these Terms at any time.
The version in effect at the time your order is placed will apply to that order.
12. Acceptance of Terms
By completing your purchase, you confirm that you have read, understood, and agreed to these Terms & Conditions and acknowledge that your order is a preorder with an estimated delivery timeline.
