This Privacy Policy describes how Ardra Labs LLC (“Ardra Labs,” “we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit or interact with our website, make a purchase, or otherwise engage with us (collectively, the “Services”).
If you have any questions about this Privacy Policy, please contact us at support@ardralabs.com.
1. INFORMATION WE COLLECT
Personal Information You Provide to Us
We collect personal information that you voluntarily provide to us, including when you:
Place an order or preorder
Sign up for our newsletter or notifications
Contact us for support or inquiries
This information may include:
Name
Email address
Phone number
Shipping and billing address
Order and payment details (excluding full payment card numbers)
Payment Information
All payments are processed securely by third-party payment processors (such as Stripe). We do not store or have access to your full payment card details. Payment processors handle your information in accordance with their own privacy policies.
2. INFORMATION AUTOMATICALLY COLLECTED
When you visit our website, we may automatically collect certain technical information, including:
When you visit our website, we may automatically collect certain technical information, including:
IP address
Browser type and device information
Operating system
Pages viewed and interactions with the site
Referring URLs and general location data (country/region level)
This information does not directly identify you and is used to operate, secure, and improve our Services.
Cookies and Similar Technologies
We use cookies and similar technologies provided by Webflow and third-party analytics tools to:
Enable basic site functionality
Understand how visitors use our site
Improve performance and user experience
You can manage or disable cookies through your browser settings. If you are located in certain regions, you may also see a cookie consent banner.
3. HOW WE USE YOUR INFORMATION
We use your information to:
Process and fulfill orders and preorders
Communicate with you about your order, delivery, or account
Send updates or marketing communications (with opt-out available)
Respond to customer service requests
Improve our website and services
Comply with legal and regulatory obligations
Prevent fraud and ensure site security
We do not sell your personal information.
4. SHARING OF INFORMATION
We may share your personal information with trusted third parties only as necessary, including:
Payment processors
Shipping and logistics providers
Website hosting and analytics providers
Email and customer communication tools
These third parties are authorized to use your information only to perform services on our behalf and are required to protect your data.
We may also disclose information if required by law or in connection with a business transaction such as a merger or acquisition.
5. INTERNATIONAL DATA TRANSFERS
Ardra Labs is based in the United States. If you access our Services from outside the U.S., your information may be transferred to and processed in the United States or other countries where our service providers operate.
Where required by law, we use appropriate safeguards to protect international data transfers.
6. DATA RETENTION
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law (for example, tax or accounting requirements).
When information is no longer needed, we securely delete or anonymize it.
7. DATA SECURITY
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. CHILDREN’S PRIVACY
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. YOUR PRIVACY RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing
Withdraw consent for marketing communications
California Residents
California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to request information about how personal data is collected and used.
EU/UK Residents
If you are located in the EU or UK, you have rights under the GDPR, including the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, contact us at support@ardralabs.com.
10. DO NOT TRACK SIGNALS
Our website does not currently respond to “Do Not Track” browser signals, as there is no consistent industry standard for doing so.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last updated” date. Continued use of our Services after changes constitutes acceptance of the updated policy.
12. CONTACT INFORMATION
Ardra Labs LLC
Washington, DC, USA
Email: support@ardralabs.com
